PRIVACY POLICY
Effective Date: March 29, 2025
At LearnEng.app ("we," "our," or "us"), your privacy is a priority. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our platform, which is designed to provide personalized English learning through adaptive AI and LSRWTP tools.
1. Information We Collect
We collect the following types of information to provide and improve our educational services:
- Personal Information: Name, email address, phone number, age range, and preferred language. Educational background and proficiency levels.
- Learning Interaction Data: Progress logs, quiz scores, activity history, goals set, and content interactions. AI feedback on reading, writing, speaking, and listening tasks.
- Device & Usage Data: Device type, operating system, browser, IP address, location (approximate), and session times.
- Voice and Text Input: Voice recordings (for speaking practice) and written responses (for writing feedback), used for immediate feedback and personalized learning.
2. How We Use Your Information
We process data for the following purposes:
- To provide core learning services and track your academic progress.
- To personalize learning paths and suggest content appropriate to your proficiency level.
- To improve our services through analytics and user feedback.
- To communicate with you about your account, updates, or educational tips.
- To comply with legal obligations or respond to valid legal requests.
3. Data Sharing
We do not sell or rent your personal information. However, we may share data:
- With trusted third-party service providers for analytics, cloud storage, and customer support—only under strict data protection agreements.
- If required by law, regulation, or legal process.
- With your explicit consent, e.g., when you invite a tutor or share your portfolio.
4. Data Security
We implement industry-standard safeguards to protect your data, including:
- Secure data transmission (SSL).
- Encrypted storage of sensitive information.
- Access control protocols and user authentication.
5. Data Retention
We retain your data only as long as necessary for educational, legal, or operational purposes. You may request deletion at any time (see Section 8).
6. Children's Privacy
LearnEng.app is designed for K–12 and higher education users. Where required by law, we seek parental or institutional consent for students under 16. We do not knowingly collect data from children without such consent.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain session activity.
- Personalize content.
- Analyze usage.
You may manage cookie preferences via your browser. Disabling cookies may affect functionality.
8. Your Rights
You have the right to:
- Access, correct, or delete your data.
- Withdraw consent at any time.
- Request information on how your data is used.
To exercise your rights, contact: privacy@learneng.app
9. Account Deletion
You may delete your account and associated data through the LearnEng app settings or by writing to support@learneng.app. Requests are processed within 28 business days.
10. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes will be communicated through the app or via email.
11. Contact Us
For questions, concerns, or requests regarding your data or privacy, contact:
LearnEng Privacy Team
Email: privacy@learneng.app
Website:www.learneng.app